Privacy Policy

Society Hub (“we”, “us”) is operated by Society hub, Mumbai india. We provide software that housing societies use to manage flats, members, visitors, maintenance and related work. For each society's data, the society (through its managing committee) decides why and how the data is used; we process it on the society's behalf. For your account, login and payments made to us, we decide how the data is used.

• Account: name, mobile number, email (optional), preferred language, and a password if you set one.
• Flat and family details entered by you or the committee: owner/tenant names, family members, ages, relation, contact details, parking and flat layout.
• Tenant documents uploaded by an owner: NOC, rental agreement, police verification and ID proof.
• Visitor and guest-pass records: guest name, mobile (optional), number of people, entry/exit time, photo (if the watchman takes one), vehicle number.
• Payments: maintenance records kept by the society; payments to us are processed by Razorpay — we do not store card or bank details.
• Technical: IP address, device/browser, login times, an activity (audit) log of actions, and usage counts per society.

• To run the service: logins with OTP, showing your flat, guest passes, approvals, notices, reminders and receipts.
• To send messages you expect: OTPs, approvals and decisions, rent and maintenance reminders (SMS, WhatsApp links, push notifications, in-app).
• Security and fraud prevention: rate limits, activity logs, detecting misuse.
• Billing, invoices and legal compliance (including GST and tax records).

We do not sell personal data and we do not use it for advertising.

• Within your society: what your role allows — e.g. the committee sees flat records and approvals; the watchman sees resident name and intercom, never phone numbers or families.
• A flat's rent ledger is visible only to that flat's owner and its tenant. Tenant documents are visible only to the owner and the committee.
• Service providers who process data for us under contract: cloud hosting and storage, SMS gateways (e.g. MSG91, Twilio), Razorpay for payments.
• Authorities, when required by law or a valid legal order.

Each society's data is kept separate from every other society at the database level.

While the society uses Society Hub, and afterwards only as long as the law requires (for example, invoices and tax records for 8 years). Guest-pass and visitor records are kept as configured by the society. Expired sessions and one-time codes are deleted automatically. When a society closes its account, its data is deleted or anonymised within 90 days, except records we must keep by law.

You can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to exercise your rights. For data the society controls, contact your managing committee first; you can also write to us and we will help. We reply within 30 days.

We use encryption in transit (HTTPS), encrypted secrets, private storage for documents with short-lived links, role-based access, and database row-level security. No system is perfectly secure; if a breach affects your data we will inform you and the authorities as the law requires.

Children's names and ages may be recorded as family members by a parent or guardian. Children do not get their own login.

- — test.harishchandra@gmail.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.

We may update this policy. Material changes will be shown in the app before they apply.